Legal notice
LEGAL NOTICE
Last updated: August 9, 2026
1. Website Operator
This online store is operated by:
CALDERVO SYSTEMS LTD
Trading as POUNCERA
Company number:
17384488
Registered in:
England and Wales
Registered office:
128 City Road
London
United Kingdom
EC1V 2NX
Customer service email:
customerservice.pouncera@caldervo.com
Privacy email:
privacy.pouncera@caldervo.com
Telephone:+1（728）237-5763
The registered office is provided for legal and business correspondence. It is not a retail store or customer return facility and does not accept return parcels.
2. Trading Identity
POUNCERA is the trading brand used by CALDERVO SYSTEMS LTD for this online pet-products business.
References on this website to “POUNCERA”, “we”, “us”, or “our” mean CALDERVO SYSTEMS LTD unless the context states otherwise.
Use of the POUNCERA name does not imply that it is a registered trademark unless expressly identified as registered.
3. Ecommerce Platform
This store is hosted and supported by Shopify.
Shopify provides the ecommerce infrastructure used to display products, process checkout, manage orders, and provide related technical services.
Shopify’s role and processing of personal information are explained in our Privacy Policy and Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com
4. Website Information
We make reasonable efforts to ensure that information on this website is current, accurate, and understandable.
Product availability, prices, specifications, colours, measurements, packaging, photographs, delivery estimates, and promotional information may be updated when reasonably necessary.
Any correction will not remove a customer’s rights relating to an accepted order, faulty product, unsafe product, misleading statement, or product that is materially different from its description.
5. Intellectual Property
Unless otherwise stated, website content is owned by, licensed to, or lawfully used by CALDERVO SYSTEMS LTD or the relevant rights holder.
This may include:
• The POUNCERA name and branding;
• Website text and page design;
• Original photographs and videos;
• Product graphics and illustrations;
• Logos, icons, and visual assets; and
• Articles, guides, and marketing materials.
No content may be copied, republished, distributed, sold, modified, or commercially exploited without permission from the relevant rights holder, except where permitted by law.
Third-party names, trademarks, product names, and logos remain the property of their respective owners. Their appearance does not imply sponsorship, partnership, or endorsement unless expressly stated.
6. Reporting Intellectual Property Concerns
If you believe content on our website infringes your copyright, trademark, design right, or other intellectual property right, contact:
customerservice.pouncera@caldervo.com
Please provide:
• Your name and contact information;
• Identification of the protected work or right;
• The page or content concerned;
• An explanation of the alleged infringement;
• Evidence that you own or are authorized to act for the rights holder; and
• A statement that the information supplied is accurate.
We may remove or restrict disputed content while reviewing a credible report.
7. Product and Pet-Safety Information
Product descriptions and safety information are provided for general consumer use.
No pet toy is indestructible. Customers must select an appropriate product for their pet, supervise use, inspect products regularly, and discontinue use if damage or loose components appear.
Website content does not constitute veterinary, medical, nutritional, or professional behavioural advice.
Contact a qualified veterinarian when seeking advice about a pet’s health, diet, behaviour, or suitability for a particular product.
Nothing in this Legal Notice excludes responsibility for a defective, unsafe, or incorrectly described product.
8. Customer Reviews and User Content
Reviews and other user-submitted content represent the opinions and experiences of the individual contributors.
We do not guarantee that every customer will have the same experience.
We may moderate content that is fake, unlawful, abusive, irrelevant, infringes legal rights, or contains unauthorized personal information. We do not remove an honest review merely because it is negative.
9. External Links
This website may link to third-party websites, social media platforms, payment providers, carriers, or other services.
External websites are governed by their own terms and privacy policies. A link does not necessarily mean that we endorse or control the third party.
We are not responsible for a third party’s independent content or conduct, except where applicable law provides otherwise.
10. Availability and Security
We take reasonable steps to maintain the availability and security of the store.
Access may occasionally be interrupted because of maintenance, technical problems, security incidents, carrier failure, or events outside our reasonable control.
This section does not affect obligations relating to accepted orders, payments, refunds, privacy, or consumer rights.
11. Consumer Rights
Nothing in this Legal Notice, our Terms of Service, or another store policy excludes or limits rights that cannot legally be excluded or limited.
Customers may have additional mandatory rights under the laws of their country, state, or region.
12. Legal Correspondence
Legal correspondence may be sent to:
CALDERVO SYSTEMS LTD
128 City Road
London
United Kingdom
EC1V 2NX
Company number: 17384488
Where appropriate, please also send an electronic copy to:
customerservice.pouncera@caldervo.com
13. Customer Contact
For ordinary questions concerning products, orders, shipping, returns, or refunds, contact:
customerservice.pouncera@caldervo.com
Do not send customer return parcels to the registered office. Approved returns must follow the Shenzhen return instructions supplied by our customer service team.